Let's Explore Oceans Reviews

We got this as a holiday present for our eight-year-old girl. Sadly, that meant we bought it quite a bit before Christmas. When we unwrapped it on the big day, it wasn't what we expected, and my daughter just isn't into it. Now we find out that the return period is only 14 days from when we bought it, and Let's Explore: Oceans won't let us send it back. It's really a letdown that they couldn't offer a bit of leeway in their return policy during the holiday season. This turned out to be a costly blunder.

We got the Let’s Explore Ocean pack as a present. We were having trouble getting it to work since a family member attempted to set it up with the activation code. After checking the FAQs that laid out the steps to fix the problem, I reached out to customer service. Michael responded in just a few minutes and activated our account. That’s some top-notch and speedy service! Now, we’re having a blast with the VR set and loving the underwater adventures!

We got a 'Let's Explore Oceans' for our daughter as a Christmas gift. Our puppy ended up chewing the holographic cube. I attempted to order a replacement, but the system wouldn’t recognize our address for delivery. I reached out to customer support. They tried multiple times to fix the issue. Finally, Michael sent us an order to fill out. Super friendly service. They really went above and beyond. Our 10-year-old girl was over the moon!

What a fantastic interactive experience! But what really stands out about this product is the top-notch support from customer service. They’re super quick, professional, and thorough in assisting with any post-purchase concerns. They sorted out my issue (which was totally unrelated to the product) flawlessly. Just phenomenal support!

I placed my order on 11/22 for a holiday present. A month has gone by, and I still haven't gotten it. I've sent several emails and they respond fast (I'll give them that), but they keep saying it'll arrive by Christmas or that it’ll ship soon. But it just hasn’t shown up. Super frustrating and really disappointing.

I got this gift for my two grandsons, and I bet they'll be really happy with it. At first, I only received one parcel, but when I reached out to the supplier, they sent out my other order right away, no hassle at all. They seem like a great company, and I'd definitely shop with them again if needed.

I was on the hunt for a VR headset that offered solid resolution without breaking the bank, and then I stumbled upon the Vodiac headset, which comes with 75 videos included. I figured, why not give it a shot? The setup process was a breeze, and there’s a ton of content to dive into. I’m really into travel videos, and there’s plenty to pick from. The resolution is impressive. I did run into a couple of hiccups, though. The app would occasionally freeze, which was pretty annoying, so I reached out to customer service right away. To my surprise, they got back to me within 24 hours! They kept me updated and mentioned it was likely a bug. A few days later, everything was sorted out. I really enjoy watching the videos, and it’s clear that the company values its customers and wants to ensure satisfaction. I love the variety of content available. Plus, the resolution is great, and as someone who wears glasses, the headset fits my big noggin comfortably. I’m all about this company, the videos, and the VR headset!

I was a bit worried since I ordered the mega package last week and hadn’t received any shipping updates. I sent a few emails through support with my confirmation number. They got back to me yesterday saying a ticket was opened and someone would get in touch, but I still haven’t heard anything. Fingers crossed they reply soon since this is a Christmas gift.

UPDATE: Just as I hoped, Let’s Explore got back to me today saying the package has shipped and should be here by Friday. I’m really optimistic and will keep you posted once it arrives. For now, I’m giving them 3 stars and will update again once I have the package.

It’s finally here and it looks great! Since it’s a Christmas gift, I’m really happy. Don’t stress too much if you don’t see tracking info, but definitely ask the company to confirm. They did confirm, and even though I didn’t get any tracking details, I’m satisfied with the service.

I’m employed at a small public library and decided to purchase just the cube to save some bucks. When I found out I required an activation code, they kindly gave me one and even contributed a mega pack to the library for our ocean-themed summer reading program. I’m super excited to use it with the kids. They’re gonna have a blast!

I picked up the Dive into Oceans VR kit for my grandkids to kick off their VR journey, and they absolutely adore it (at least when Grandad gives them a turn, haha...). It turned out to be a fantastic surprise gift for them, something that’s both fun and educational, so it’s a total win-win!

A lot of the features just don’t function, and the phone number provided for the company is useless. We’ve sent multiple emails, which is the only way to reach them, but we got no responses. It feels like we’ve been scammed and taken advantage of.

On March 9, the company claimed on Trustpilot that they requested more info, but I never heard back from them. What a bunch of liars! I provided all the details they wanted and followed their suggestions. They mentioned my case was being forwarded to a special team, but I’ve yet to receive any updates.

I ran into a problem with my activation code after purchasing this item online as an open box. Turns out, someone had already used the code, even though everything else seemed brand new. I was bracing myself for a hassle, but honestly, I’ve never seen a company respond so fast and sort things out so smoothly. My email got a super quick reply with helpful info, and Michael was fantastic in getting everything sorted without any fuss. He was polite the whole time too. It’s a rare gem to find staff who genuinely care and go the extra mile to help. Definitely a 5-star experience!

Because of my inexperience, I couldn't get the 'Let's Explore Oceans' app set up on my daughter's new iPhone. I contacted the support team through email, and they got back to me super fast. I had a bunch of questions, and they answered each one promptly. In the end, I managed to fix my mistake - all thanks to this awesome team. Really appreciate it! My daughter is thrilled.

I waited a couple of weeks for a refund on something I decided I didn’t want anymore. I reached out to Let's explore and got a reply in just a few minutes. After sharing my details, I had my refund the very next day. Such a pleasant company to deal with!!

This company was super quick to get back to me through email. I sent the item back since it showed up late for my grandson's birthday, and since a phone was needed to use it, I figured it wouldn’t be right for him. There was a bit of a hold-up with the refund, but once I shot them an email, they got back to me immediately and processed my reimbursement. Just a heads up, it did cost me over $25 to ship it back to the USA from Canada.